Please provide:
- Your full name
- Moving date
- Pickup & delivery address
- Brief description of the issue
- Photos of damage (if applicable)
- Inventory details (if applicable)
CLAIMS & FEEDBACK
Claims & Feedback – Nomad Move
We’re Here to Make Things Right
At Nomad Move, our moving claims process is designed to deliver a smooth, professional, stress-free resolution when something doesn’t go as expected. If you need to file a claim or share feedback, our team is here to help.
Every moving claims request is reviewed with fairness, transparency, and urgency, so issues can be resolved as quickly as possible.
If your claim is related to a recent move, you may also find helpful information in our FAQ and on our Quality Assurance page.
How to Submit Moving Claims
You can submit your claim through our online form on this page. We respond within 1–2 business days.
Our support team will:
- Review your information
- Investigate the issue
- Contact the crew if needed
- Provide a fair resolution as quickly as possible
We work with you to resolve the claim in a straightforward, respectful manner. Depending on the situation, solutions may include:
- Repair
- Replacement
- Compensation
- Partial refund
We follow California moving regulations and industry standards to ensure a fair claims process.
Important Notes About Claims
For the most accurate evaluation, please notify us within 48 hours of your move.
Do not repair or discard items before the claim is closed, so our team can properly review the damage.
Clear images of the damaged item and packaging make the review faster and help us reach a resolution quickly.
These include:
- Plants
- Hazardous materials
- Perishable food
- Open liquid containers
Providing Feedback
We value your honest feedback — it helps us improve and continue delivering exceptional service.
You can share:
- Positive experiences
- Suggestions
- Concerns
- Crew performance
- Website or booking process feedback
Every comment is read by our management team.
Why Your Feedback Matters
We use feedback to:
- Improve training
- Refine workflows
- Enhance communication
- Reward high-performing movers
- Improve customer experience
Your voice directly shapes how we grow and improve as a company.
Submit Your Claim
Thank You for Choosing Nomad Move
We appreciate your trust and are committed to making every move a positive experience. If you have questions about claims, feedback, or need help with your submission, please contact us anytime.
Phone: (855) 506-6665 · Email: support@nomad-move.com · Website: Nomad-Move.com